Privacy Policy

Luxelle values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information in compliance with applicable regulations, including UK GDPR and EU GDPR

1) What Data We Collect

We may collect:

• name and surname

• email address

• phone number (optional)

• shipping and billing address

• order details

• browsing data (cookies, IP address, device and browser info)

2) How We Use Your Data

We use your information to:

• process orders and deliveries

• send shipping updates and tracking

• provide customer service

• prevent fraud and ensure security

• improve our website and customer experience

• marketing communications (only with consent)

3) Legal Basis for Processing

We process your data based on:

• contract performance (order fulfilment)

• legal obligations

• legitimate interests (security, service improvement)

• consent (marketing)

4) Sharing Your Data

We never sell your personal information.

We may share data with trusted partners, such as:

• payment processors

• carriers and logistics providers

• suppliers/fulfilment partners (dropshipping)

• Shopify and essential apps (analytics, email systems)

5) Cookies

We use cookies to:

• enable cart and checkout features

• remember preferences

• analyse traffic/performance

• support ads/remarketing (when applicable and permitted).