Shipping Policy

1) Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• During promotions, holidays, or peak demand, processing times may be slightly longer.

  2) Estimated Delivery Times

  Delivery times vary depending on destination and product availability:

  • United Kingdom (UK): 5–9 business days

  • Europe (EU/EEA): 7–15 business days

  • International: 10–30 business days

  Delivery times are estimates and may vary due to customs processing, carrier delays, weather, public holidays, or high shipping volume.

  3) Tracking Information

  Once your order is shipped, you will receive an email with:

  • a tracking number

  • a tracking link (when available)

  Tracking updates may take 2–7 days to appear.

  4) Split Shipments

  If your order contains multiple items, they may arrive in separate packages at no extra cost, as products may ship from different suppliers.

  5) Customs, VAT and Import Charges (UK/EU)

  Depending on the destination and product origin, your order may be subject to:

  • VAT/import taxes

  • customs duties

  • carrier handling fees

  These fees are determined by local authorities and are not controlled by Luxelle.

  6) Incorrect or Incomplete Address

  Customers are responsible for providing an accurate shipping address. If an order is returned due to address issues:

  • we may reship the order (additional shipping charges may apply), or

  • issue a partial refund minus shipping/handling costs where applicable.